How to manage your account
For new users that have subscribed with the new payment system can manage their subscriptions themself using the Stripe Customer Portal.
If you don’t have a receipt that contains the link to the Customer Portal you have to follow the instructions at the bottom of this page. (Scroll down).
Users with Customer Portal
1) Save the payment receipt that was sent to your email. It contains a link to the page where you can manage your subscription.
2) Click at the link “To update/cancel your subscription”
3) You will be redirected to the thank-you page where you find the button to the Stripe Customer Portal.
4) Click on “Update Subscription” You can then change your billing information, renew plans, change plans and cancel your existing one.
If you don’t have a receipt that contains the link to the Customer Portal you have to follow these instructions to cancel your subscription.
Send us a message using the form below if you want to:
- Update your subscription
- Update your payment option
- Get access to receipts/billing history
- Cancel your subscription
If you want to cancel, please let us know your feedback and the reason why you want to cancel. This will help us to make the service even better! Thanks!
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