Refund Policy

PURCHASES AND REFUNDS 

When purchasing a subscription, membership, or other periodic fee-based services on the Site, a valid credit card will be required for billing purposes. You hereby consent to, acknowledge, and allow Zeiierman Trading to store such payment information and agree to the following policies and procedures for payment of subscription, membership, or other periodic fees related to the Site. All payments made to Zeiierman Trading in connection with any product purchased or account or service, and any renewal thereof, are deemed non-refundable; Zeiierman Trading is not required to provide, any refunds or credits for any reason, including, without limitation, satisfaction or your failure to cancel your account or service prior to its automatic renewal. Zeiierman Trading has the right to decide to terminate a customer subscription with immediate effect and is not obliged to refund the customer. This means that access can be removed immediately without a refund. All fees charged by Zeiierman Trading in connection with any product purchased or account or service of the Site are exclusive of any taxes, levies, or duties imposed by any taxing authority, and you shall be, and hereby are, responsible for the payment of all such taxes, levies, or duties arising from your purchase of products or use of the Site.

Since we have a clear and explicit no-refund policy in our Terms of Service that you have to agree to prior to completing the purchase of any of our Programs, Products, or Services, we do not tolerate or accept any type of chargeback threat or actual chargeback from your debit or credit card company. In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, we reserve the right to report the incident to all credit reporting agencies or to any other entity for inclusion in any chargeback database. The information reported will include your name, email address, order date, order amount, TradingView username, Discord Username, customer communication, customer signature, receipt, billing address, and relevant metadata such as order id, user id. Payment method data will also be reported such as ID, Last 4 Card Number, Card Expired date, Card Type, and Card Issuer. Device location will be provided as well. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.

In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, we reserve the right to terminate your membership and remove access immediately.

Access to our products

Our products are completely digital and are accessed through Tradingview. In order to get access, a Tradingview account is needed. Once a purchase is made, the customer is fully responsible to contact us via email with the necessary details so that Zeiierman Trading can grant access. If we don’t receive the necessary details we can’t grant the customer access to our products. The customer is fully aware that it’s their responsibility to provide us via email their Tradingview username. Once we have all information needed we will grant the customer access as soon as possible, it may take up to 48 hours. If the customer doesn’t give us the necessary details such as Usernames and receipt/invoice/transactions id that can trace the transaction we at Zeiierman Trading will wait until we get the information from the customer hence the membership will be renewed automatically until the customer requests to cancel. 

The access on Tradingview is not logged, hence Zeiierman Trading can’t trace any access event. In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, and the customer says that they don’t have had access to our products, you agree that once you have provided us with your details, it is valid as a proof that you have had access. We do also take screenshots and store customer communication to ensure that we have the proof needed to ensure that we can prove that the customer has had access.

Cancellation of membership

All users are fully responsible to cancel their own subscription. This is made by reaching out to us either by email, a private message in Discord, or on Tradingview. The user agrees and understands that the cancellation is complete once we have received a cancellation request in written form. Instruction on how to cancel your membership can be found under “Manage Account“. If the customer doesn’t request to cancel in accordance with the policy the subscription will be renewed automatically.