Refund Policy
PURCHASES AND REFUNDS
We allow refunds within a 30-day period if you are not satisfied or do not understand our services, which means you have 30 days after you sign up to any Zeiierman Trading subscription plan to receive a refund. All users can request a refund first after 15 days.
Lifetime access or any “one-time payment” is non-refundable. All these sales are final.
To get a refund, you can contact us at [email protected] and we will assist you within 6 business days. Refunds generally take 3-5 business days to arrive in your bank account.
We allow refunds specifically for yearly subscription auto-renewals within the first 72 hours of billing, however, we are not required to process a refund under any other circumstance after 30 days including the case you forgot about auto-renewal of your subscription.
It is your sole responsibility to manage your subscription prior to renewals by logging in to your customer portal (learn more how here) or emailing [email protected]. Read our cancellation policy here!
Access to our products
Our products are completely digital and are accessed through Tradingview. In order to get access, a Tradingview account is needed. Once a purchase is made, the customer is fully responsible to contact us via email with the necessary details so that Zeiierman Trading can grant access. If we don’t receive the necessary details we can’t grant the customer access to our products. The customer is fully aware that it’s their responsibility to provide us via email their Tradingview username. Once we have all information needed we will grant the customer access as soon as possible, it may take up to 48 hours. If the customer doesn’t give us the necessary details such as Usernames and receipt/invoice/transactions id that can trace the transaction we at Zeiierman Trading will wait until we get the information from the customer hence the membership will be renewed automatically until the customer requests to cancel.
The access on Tradingview is not logged, hence Zeiierman Trading can’t trace any access event. In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, and the customer says that they don’t have had access to our products, you agree that once you have provided us with your details, it is valid as a proof that you have had access. We do also take screenshots and store customer communication to ensure that we have the proof needed to ensure that we can prove that the customer has had access.
Cancellation of Membership